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Well, of course if your plant is an Alocasia, the Alocasia mix is probably the best bet! However, if your plant isn't the namesake of any of our mixes, then it’s all about which of the mixes matches that plant’s needs, such as moisture retention. For instance, our Calathea and Maranta mix is also great for begonias as they both enjoy their soils staying lightly moist. Or conversely, our Cacti and Succulent mix is great for sansevieria. Which enjoy a decent dry out between waterings, so a quick-drying cacti mix is probably the best shout! If you’re stuck on what to pick of course contact us via the contact form, Instagram or Facebook and we will happily help you out.

If you’re stuck on what to pick of course contact us via the contact form and we will happily help you out. Unsure which size bag to get? Well, size certainly does matter! Take a look at our infographic to help you choose.

UK (excluding N. Ireland and the Scottish Highlands) All orders from mainland UK will be shipped via DPD Next Day, between 1-2 working days after the day the order is made. Keep an eye out for the confirmation email with your 1-hour time slot for the next day.

N. Ireland and Scottish Highlands Orders made from N. Ireland and the Scottish Highlands will be shipped via DPD 48-Hour Service. Orders will be dispatched 1-2 working days after the day the order is made.

International We are still working on finding the best courier for our EU & International customers-to-be. Keep an eye on our Instagram, we will make a lot of noise about it when we do open up to the rest of the world.

If you are unhappy with the products you've received, please don't hesitate to contact us via our contact page and we will do our best to resolve the issue. If items are sealed and unused, we are happy for you to return them and we will refund the cost of the item.

If you decided against one of the items you've ordered and don't want to replace it, just let us know via the contact form and we will refund you those items. If you'd like to swap out an item for a different one, or different size, then we will give you a full refund and ask that you redo the order. Please note this means the order will have a new, later dispatch date.

If you have forgotten to add to your order and it's not yet been dispatched, it's ok don't panic! Send us a message via our Contact Us page and we will amend the order for you. Please note this means the order may have a new, later dispatch date.

If you’d like to change the delivery address you've given, just use our contact form and we will edit it for you!

If our couriers have attempted to deliver a parcel to you and it has ended up being sent back to us, we ask for a small redelivery fee (based on parcel size and weight) to cover the extra delivery cost. We ask the same if an error was made at the customers end with the delivery information (e.g. Incorrect flat number) resulting in the order being refused and sent back to us.

If your items have arrived and you've found the items are damaged or are missing from the order, please take a photo and contact us via the contact form and we will send out a replacement as soon as possible.

Our packaging is fully recyclable, pop the branded labels into your recycle bin and dispose of the bag as you would with other carrier bags, bread bags and other recyclable plastic packaging at your nearest recycling facility.